This Privacy Policy explains how Kurt Geiger collects, uses, stores and protects your personal information when you visit our website, place an order, create an account, contact our Customer Care team, or otherwise interact with us.
We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable Australian privacy laws.
The key things to know are:
- We only collect information that is necessary to provide our products and services to you.
- We take appropriate steps to keep your personal information secure.
- We do not sell your personal information to third parties.
- We may share your information with trusted service providers who help us operate our business, such as payment providers, delivery partners and technology providers.
- You can unsubscribe from marketing communications at any time.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details below.
Contact Us
Carvela
24 Britton Street
London EC1M 5UA
United Kingdom
Email: help@carvela.au
1. Personal Information We Collect
- Contact details (name, email, phone number, billing and delivery address)
- Account information
- Order and transaction details
- Customer service communications
- Marketing preferences
- Device, browser and website usage information
- Location information (where permitted)
2. How We Use Your Information
- Process and deliver orders
- Manage returns and refunds
- Provide customer support
- Create and manage accounts
- Send service communications
- Send marketing communications where permitted
- Prevent fraud and protect our business
- Improve our website, products and services
- Comply with legal obligations
3. Marketing Communications
4. Sharing Your Information
- Payment service providers.
- Delivery and logistics partners.
- Customer service and communications providers.
- Marketing and analytics providers.
- Technology and website hosting providers.
- Fraud prevention and security partners.
5. International Transfers
Your personal information may be processed or stored outside Australia, including in the United Kingdom, European Union, United States and other countries where our service providers operate. Where personal information is transferred overseas, we take reasonable steps to ensure it is protected and handled in accordance with applicable privacy laws.
6. Data Security
7. Your Privacy Rights
9. Changes to this Privacy Policy
Cookies Policy
Our website uses cookies and similar technologies to help provide you with the best possible shopping experience. Cookies allow us to recognise your device, remember your preferences, improve website performance and understand how customers use our site.
A cookie is a small text file that is stored on your device when you visit a website. Cookies help websites function correctly and provide information to website owners about how visitors interact with their site.
We use cookies for a variety of purposes, including:
- Essential Cookies – These cookies are necessary for our website to operate correctly and cannot be switched off. They allow key features such as shopping bag functionality, account login and secure checkout.
- Performance and Analytics Cookies – These cookies help us understand how visitors use our website, including which pages are visited and how customers navigate the site. This information helps us improve the performance and usability of our website.
- Functionality Cookies – These cookies allow us to remember your preferences, such as your location, language or previously selected settings, to provide a more personalised experience.
- Advertising and Targeting Cookies – These cookies may be used by us and our trusted partners to show you relevant products, promotions and advertisements based on your browsing activity and interests.
Some cookies are placed by third-party service providers that support our website, including analytics, advertising, payment and customer experience platforms. These providers may collect information about your online activity across different websites and services in accordance with their own privacy policies.
When you first visit our website, you may be presented with a cookie banner allowing you to manage your cookie preferences. You can update your preferences at any time through your browser settings.