Carvela Australia does not currently operate any standalone Carvela stores in Australia.
However, selected Carvela products may be available to purchase through Carvela concessions within David Jones stores.
If your purchase was made at a David Jones store or David Jones concession, you'll need to contact David Jones directly for assistance with:
- Returns and exchanges
- Refund requests
- Order enquiries
- Stock availability
- Faulty product assessments
- Any other after-sales support
You can contact David Jones by visiting the store where you made your purchase or by contacting the David Jones Customer Service team.
Please note that Carvela Australia Customer Care is unable to assist with purchases made through David Jones or any other third-party retailer, as these purchases are managed directly by the retailer.
If your item was purchased through the Carvela Australia website, our Customer Care team will be happy to assist you.