General

My Order

• How Do I Track My Online Order?
• What Happens After You Place Your Order?
• Haven’t Received Your Confirmation Email?
• Can I Change My Order After It’s Placed?
• Why Was My Item or Order Cancelled?
• Haven’t Received Your Order?

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Shipping & Delivery

• Delivery Options
• What Happens If I’m Not In When My Delivery Arrives?
• Can I Place An Order From Outside Australia?
• Delivery Schedule For 2026 Public Holidays

Returns & Refunds

• What Is Your Online Returns Policy?
• How Do I Return My Online Order?
• When Will I Get My Refund?
• Can I Exchange My Online Purchase for a Different Size or Style?
• How Do I Track My Return?
• What if My Item is Faulty or Damaged?

Promotions & Offers

• Does Carvela Offer Discount Codes?
• Carvela Discount Code Terms & Conditions
• Why Doesn’t My Promotional Code Work?
• What Is Club Carvela?
• Where Do I Enter My Promotion Code?
• I Haven't Received My Promotional Code?

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Product & Stock

• How Can I Check Item Availability And Restocking?
• Can You Help With Specific Product Details?
• How Do I Take Care Of My Carvela Items?
• How Do I Measure Heel And Boot Height?
• Carvela Footwear Size Guide

Store Enquiries

• Can You Assist With A Retail Store Purchase?

My Carvela Account

• How Do I Create a Carvela AU Account?
• How Do I Reset My Password?
• How Do I Unsubscribe From Marketing Emails?

Payment & Security

• When Is The Payment Processed For My Order?
• Why Has My Payment Declined?
• What Payment Methods Can Be Used Online?
• How Do I Know My Payment Is Secure?
• What is Afterpay?
• How Do Stored Cards Work?

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Policies

• Terms & Conditions
• Cookies & Privacy Policy
• Accessibility statement
• Gender Pay Gap Statement
• Modern Slavery Act Statement